Types of Apps

Freshdesk apps are classified into three types.

  • App: Freshdesk apps are built using the Freshworks CLI and extend the functionality of the Freshdesk agent portal. They can be installed from Marketplace. To submit a Freshdesk app, see Freshdesk Apps.
    You can also submit a paid app that enables you to generate revenue whenever your app is installed by a customer from Marketplace. For each Sale, we will pay you an amount ("Revenue Share") equal to eighty percent (80%) of the amount received by Freshdesk from the Sale. The amount excludes taxes and any separately stated fees or charges. For more information, refer the CHARGES, PAYMENT OF REVENUE SHARE AND RELATED TERMS section in Terms of Use. To submit a Freshdesk paid app, see Freshdesk Paid Apps.

  • Custom App: These Freshdesk apps are created for specific customer requirements and are available only to that customer. Custom apps are not subject to review and are available for installation once they are submitted. To submit a custom app, see Custom Apps.
  • External App: External apps integrate Freshdesk functionality in a third-party product using Freshdesk APIs. They are listed in Marketplace, but are installed from the third-party product. To submit an External app, see External Apps.

Note: In order to submit your app, you will need a Freshdesk account. Click sign up to create an account.

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